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UK MARKET REPORT

The 2021 UK Mobile Banking Benchmark

Want to know what mobile banking features the top UK banks are offering? This report compares 16 UK banks across 35+ mobile banking features.

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Comparing Industry
Leading Banks in the UK

The benchmark reviews the following industry-leading banks in the UK.

  • Barclays
  • Capital One UK
  • Chase UK
  • Co-operative Bank
  • HSBC UK Mobile Banking
  • Metro Bank
  • Monzo Bank
  • Nationwide Mobile Banking
  • Barclays
  • Capital One UK
  • Chase UK
  • Co-operative Bank
  • HSBC UK Mobile Banking
  • Metro Bank
  • Monzo Bank
  • Nationwide Mobile Banking

Covering 5 categories of features

The features found in the benchmark were broken down into 5 categories and include features like canceling a recurring payment, view credit scores, dispute credit card transactions, create disposable virtual cards, and more.

Customers are going digital and banks need to keep up. In Minna’s 2021 UK Mobile Banking Benchmark Report, we compare what the top 16 UK retail banks have to offer customers in mobile banking.

Where does your bank rank in the growing catalog of mobile banking features?

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It isn’t just about acquisition, but retention and engagement. It is ensuring you are serving what customers want today from their bank but also that the experience matches their expectations. Time is money, self-service is key and control and customization continue to top their lists of demands.

Joakim Sjöblom, CEO
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