Minna Technologies is an FSA-authorized payments insitute on a mission to bring power to the modern consumer. We achieve our mission by developing FinTech-products that make life easier for both subscription service providers and consumers.

Subscription Provider Index 2020

USEFUL LINKS

Proposal to tackle subscription traps: A proposal by Citizens Advice on behalf of the Consumer Protection Partnership

Read article →

European Commission:
Misleading « free » trials and subscription traps for consumers in the EU

Read article →

European Consumer Centre:
3.5 million Europeans affected by subscription traps

Read article →

Minna Technologies is an FSA-authorized payments insitute on a mission to bring power to the modern consumer. We achieve our mission by developing FinTech-products that make life easier for both subscription service providers and consumers.

The index lists subscription businesses with excellent commercial practices, and raise caution of companies who do not live up to fair customer criteria (see criteria).

Subscription Provider Index 2020

The index lists subscription businesses with excellent commercial practices, and raise caution of companies who do not live up to fair customer criteria (see criteria).

* Excellent service providers meet
100% of these fair customer criteria

Customers can easily get in touch with support

For customers to feel safe when signing up for a subscription service they must be able to reach the service provider if questions arise. Therefore, service providers must be available on at least e-mail, and respond to customers within 48 hours.

Customers can easily find
terms and conditions

For customers to feel safe when signing up for a subscription service they must be able to easily access and understand the terms of conditions. Therefore, service providers must make terms and conditions easily accessible on their website.

Customers can sign up for services without binding-time

Offering services with binding time longer than 1 month (without a free-trial period) requires the customer to take a financial risk. Therefore, service providers should offer at least one subscription alternative without binding time longer than 1 month or the option to try new services for free.

Customers' data is protected

To ensure that customers personal data is treated in a secure way, service providers must make a privacy policy available and offer both SSL protection and payment options compliant with PCI DSS.

Customers can easily cancel
their subscription

To ensure that customers don't end up in a subscription trap, service providers must offer customers the option to cancel subscriptions via email, self-service (online portal) and authorized third parties.

Verified service providers are allowed to use the badge of excellence. Access the media kit here.

Would you like to know more about how we grade service providers and what your company can do to improve your rating?

Please contact our customer support and we'll tell you more.

support@minnatechnologies.com

Penny

Twitch Turbo

TotalAV

Sundkraft Gym

Chegg

eSportal

G2A

ZeniMax

Bahnhof

Telecom

Streaming media

Security

Membership

Gaming

Broadband

Sweden

Company

Category

Country

Spotify

HBO

Mofibo

C more

Club Tan

Streaming media

Denmark

Company

Category

Country

Spotify

Viaplay

Fabel

Eurosport

Storytel

HBO

3 (Hi3G)

Telenor

Bonnier Publications

VG Verdens Gang

Streaming media

Mobile

Magazine

Norway

Company

Category

Country

Spotify

Viaplay

Nextory

C More

HBO

Dplay

SF kids

Podme

Sappa

Storytel

Sniph

Tele2

3 (Hi3G)

Net1

Nordic Wellness

Fysiken

Iform

Diet Doctor

Medley

itrim

X-Force

First Class Gym

Norrköpings tidningar

Tr Media

Dagens Industri

Hallandsposten

Bonnier Publications

Bonnier Magazines

Mittmedia

Illustrerad vetenskap

Hello Fresh

365lotto

Green

Cancerfonden

Djurens rätt

Läkarmissionen

Oxfam

Hjärt- och Lungfonden

Individuell Människohjälp

Världsnaturfonden

WaterAid

Barncancerfonden

Barnfonden

Hjärnfonden

Erikshjälpen

We effect

Naturskyddsföreningen

Läkare utan gränser

Greenpeace

A3

Streaming media

Subscription box

Mobile

Membership

Magazine

Grocery-bag

Gambling

Charity

Broadband

Sweden

Company

Category

Country

Spotify

Eurosport

Britbox

Crunchyroll

Readly

TVPlayer

Greenpeace

Oxfam

WaterAid

Bulb Energy

Ring

Postcode Lottery

Credit perfect

Credit Reports Matter

Day out with the kids

MyTimeRewards

Scoresmatter

Shoppers discount

Vehicle information

Venntro

Weight Watchers

Which

Your Social Insights

Birch Box

Graze

SimplyCook

Smol

Buckt

UK

Verified Excellent UK

Company

Category

Country

Streaming media

Charity

Energy

Home security

Gambling

Membership

Grocery bag

Subscription box

Verified Excellent Sweden

Verified Excellent Norway

* Excellent service providers meet
100% of these fair customer criteria

Customers can easily get in touch with the support

For customers to feel safe when signing up for a subscription service they must be able to reach the service provider if questions arise. Therefore, service providers must be available on at least e-mail and respond to customers within 48 hours.

Customers can easily find terms and conditions

For customers to feel safe when signing up for a subscription service they must be able to easily access and understand the terms of conditions. Therefore, service providers must make terms and conditions easily accessible on their website.

Customers can sign up for services without binding-time

Offering services with binding-time longer than 1 month (without a free-trial period) requires the customer to take a financial risk. Therefore, service providers should offer at least one subscription alternative without binding time longer than 1 month or the option to try new services for free.

Customers' data is protected

To ensure that customers' personal data is treated in a secure way, service providers must make a privacy policy available on their website and offer both SSL protection and payment options compliant with PCI DSS.

Customers can easily cancel their subscription

To ensure that customers don't end up in a subscription trap, service providers must offer customers the option to cancel subscriptions via email, self-service (online portal), and authorized third parties.

Verified service providers who meet of our criteria are allowed to use the badge of excellence. Access the media kit here.

Would you like to know more about how we grade service providers and what your company can do to improve your rating?

Please contact our customer support and we'll tell you more.

support@minnatechnologies.com

Proposal to tackle subscription traps: A proposal by Citizens Advice on behalf of the Consumer Protection Partnership

Read article →

USEFUL LINKS

European Commission:
Misleading « free » trials and subscription traps for consumers in the EU

Read article →

European Consumer Centre:
3.5 million Europeans affected by subscription traps

Read article →

Verified Excellent Denmark

Caution! These subscription providers do not live up to fair customer criteria *

Category

Verified Excellent UK

Streaming media

Charity

Energy

Home security

Gambling

Membership

Grocery bag

Subscription box

Company

Spotify

Eurosport

Britbox

Crunchyroll

Readly

TVPlayer

Greenpeace

Oxfam

WaterAid

Bulb Energy

Ring

Postcode Lottery

Credit perfect

Credit Reports Matter

Day out with the kids

MyTimeRewards

Scoresmatter

Shoppers discount

Vehicle information

Venntro

Weight Watchers

Which

Your Social Insights

Birch Box

Graze

SimplyCook

Smol

Buckt

Category

Company

Verified Excellent Sweden

Spotify

Viaplay

Nextory

C More

HBO

Dplay

SF kids

Podme

Sappa

Storytel

Sniph

Tele2

3 (Hi3G)

Net1

Nordic Wellness

Fysiken

Iform

Diet Doctor

Medley

itrim

X-Force

First Class Gym

Norrköpings tidningar

Tr Media

Dagens Industri

Hallandsposten

Bonnier Publications

Bonnier Magazines

Mittmedia

Illustrerad vetenskap

Hello Fresh

365lotto

Green

Cancerfonden

Djurens rätt

Läkarmissionen

Oxfam

Hjärt- och Lungfonden

Individuell Människohjälp

Världsnaturfonden

WaterAid

Barncancerfonden

Barnfonden

Hjärnfonden

Erikshjälpen

We effect

Naturskyddsföreningen

Läkare utan gränser

Greenpeace

A3

Streaming media

Subscription box

Mobile

Membership

Magazine

Grocery-bag

Gambling

Charity

Broadband

Category

Company

Verified Excellent Norway

Spotify

Viaplay

Fabel

Eurosport

Storytel

HBO

3 (Hi3G)

Telenor

Bonnier Publications

VG Verdens Gang

Streaming media

Mobile

Magazine

Category

Company

Caution! These subscription providers do not live up to fair customer criteria *

Penny

Twitch Turbo

TotalAV

Sundkraft Gym

Chegg

eSportal

G2A

ZeniMax

Bahnhof

Telecom

Streaming media

Security

Membership

Gaming

Broadband

Category

Company

Verified Excellent Denmark

Spotify

HBO

Mofibo

C more

Club Tan

Streaming media

Subscription Provider Index 2020

Subscription Provider Index 2020

* Excellent service providers meet100% of these fair customer criteria

Customers can easily get in touch with support

Customers can easily findterms and conditions

Customers can sign up for services without binding-time

Customers' data is protected

Customers can easily canceltheir subscription

* Excellent service providers meet100% of these fair customer criteria

Customers can easily get in touch with the support

Customers can easily find terms and conditions

Customers can sign up for services without binding-time

Customers' data is protected

Customers can easily cancel their subscription

* Excellent service providers meet
100% of these fair customer criteria

Customers can easily find
terms and conditions

Customers can easily cancel
their subscription

* Excellent service providers meet
100% of these fair customer criteria