Want to know how much your bank can save in reduced disputes & support calls?

Reduce subscription- related disputes & support calls

The most common reasons for recurring payment disputes & support calls

Want to know how much your bank can save in reduced disputes & support calls?

Lack of information on recurring transactions 
is causing disputes and support calls to increase.

With more subscriptions, consumers forget what they sign up for and call their bank to dispute unknown transactions.

Merchants make subscriptions difficult to cancel, and this is causing disputes and support calls to increase.

Consumers get tricked by “free trials” turning into unwanted subscriptions, which are then disputed with the issuing bank.

Unrecognized transactions

Friendly fraud

Dark patterns

Subscription traps

of disputes (Card Not Present) comes from subscriptions businesses

increase in subscription 
disputes between 2019
and 2020

of cardholders contact the issuing bank when filing disputes

How it works:

The cardholder is proactively notified 
about new recurring card transactions.

The cardholder is encouraged to cancel any unwanted subscription using self-service.

Minna automatically processes cancel requests without bank overhead.

A solution for banks to prevent disputes & reduce support calls caused by recurring payments.

Unrecognized transactions

Lack of information on recurring transactions is causing disputes and support calls to increase.

Dark patterns

Merchants make subscriptions difficult to cancel, and this is causing disputes and support calls to increase.

Friendly fraud

With more subscriptions, consumers forget what they sign up for and call their bank to dispute unknown transactions.

Subscription traps

Consumers get tricked by “free trials” turning into unwanted subscriptions, which are then disputed with the issuing bank.

Our partnership with Minna will mean that our banking clients and partners can introduce an innovative new service within their banking apps, and utilize Minna’s existing relationships with a network of subscription billers.

Antony Cahill
Managing Director

Contact us to get a free analysis and consultation.

Banks see a superior business impact from Dispute Prevention compared 
to other solutions

Our partnership with Minna will mean that our banking clients and partners can introduce an innovative new service within their banking apps, and utilize Minna’s existing relationships with a network of subscription billers.

Antony Cahill
Managing Director

CONTACT SALESCONTACT SALES

Our innovation collaboration with Minna Technologies has already from the start of 2017, helped to secure our future business model, while at the same time contributed to increased customer value.

Lotta Lovén
CIO & Head of Digital Banking

DISPUTE PREVENTION

Reduce subscription-
related disputes &
support calls

A solution for banks to prevent disputes &
reduce support calls caused by recurring
payments.

LEADERS IN BANKING USE MINNA'S SOLUTIONS

DISPUTE PREVENTION

How it works

The cardholder is proactively notified 
about new recurring 
card transactions

The cardholder is encouraged to cancel any unwanted subscription using self-service

Minna automatically processes cancellations without bank overhead

Dispute and support call avoided. Significant
 cost savings for the bank

of disputes (when Card Not Present) comes from subscriptions businesses

increase in subscription disputes between 2019 and 2020

of cardholders contact the issuing bank when filing disputes

LEADERS IN BANKING USE MINNA'S SOLUTIONS

Benefits for banks

Reduces subscription disputes & support calls

Excellent customer experience

Easy & compliant integration

Works for all major card schemes

Minna technologies logo symbol white

Benefits for banks

Excellent customer experience

Easy & compliant integration without data sharing

Works for all major card schemes

Reduces subscription disputes & support calls

Minna technologies logo symbol white

The most common reasons for recurring payment disputes & support calls

Dispute and support call avoided. Significant cost savings for the bank.

Banks see superior business impact from subscription dispute prevention compared to other solutions

Are you interested in analysing your cost savings potential? Contact us to get a free analysis and consultation.

CONTACT US
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